Customer Service Policy

Wed, 28 Nov 2018

Refund / Cancellation Policy

You can cancel membership at any time.
Please email or contract me here
We endevour to complete cancellations and refunds within 24 hours
To cancel paypal recurring mebership click here

Download order can be canceled for a full refund within 7 days of purchase.

Delivery Policy

All products on www.robives.com are downloadable, Please let me know if you have difficulties downloading and I will help solve your issues.

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Comments (3)

  • ŞÜKRÜ AKYOLLU June 10, 2019 at 6:52 am

    Hello there. I haven’t received my orders yet. when I have it. thanks

    • robives June 13, 2019 at 7:35 pm

      Please can you check your downloads tab in your account.
      All the projects on the site are downloadable.

      best wishes
      Rob

  • Richard Holt April 11, 2020 at 12:37 pm

    Hi Rob,
    I added the Cam Twister (the valentine one with the heart) to my cart for download but when the confirmation email came through there was no active download link for it, just the words “Cam Twister”. I am assuming that there is an error with the page setup/code so just letting you know. I have managed to download a different version without the heart, and I can add my own heart.
    I benefit from a lifetime membership and your downloads are free to me, so I am not out of pocket. As I say, I am just giving you a heads-up so you can sort it out.
    Thanks for your great models and your newsletter, keep up the good work. And stay safe and well in this difficult time.
    Regards Richard Holt

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