Arghh!

Wed, 16 Dec 2009

A new version of the software that I use to control subscriptions came out yesterday. The shiny new version 5!

I downloaded it and tried to install it but when it refused to import the current subscribers list I backed up and left the old version in play. Meanwhile I got a blank email from myself to myself. I thought nothing of it, just put it down to spam. That is, until I began to get emails from other peole saying that they too had received blank emails from me.

I didn't get chance to look into it further as I was busy with the sundial and newsletter.

This morning I had a closer look at the update process. It turned out that I was updating from version 4.12 to version 5 and I should have been using version 4.14 to update from. A quick visit to the website and I had my version 4.12 updated to 4.14. I then tried again to set up version 5.

That was when all hell broke loose, I got email after email asking what had happened to people's subscriptions. They couldn't download the new sundial model, they couldn't get a discount. What's going on! Considering what had happened everyone has been really nice and understanding. Can I just take a moment to thank all you subscribers out there for your patience? (I'll be thanking you again in a minute! I really do appreciate your help and feedback getting this sorted!)

I finally tracked the problem down and once I'd run the updater program all seemed to be well. The only problem being that I've had to manually reset everybodies subscription status. One at a time. By hand. If I've missed you out let me know and I'll get it sorted.

So, as promised, I'd like to say a big thank you to everyone for their patience and understanding! It wouldn't have been like this if the internet was run on Logic Goats!

Thank you!

Rob x

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Comments (7)

  • Barb December 16, 2009 at 3:46 pm

    Ah!!!! You have been struck

    Ah!!!! You have been struck by the upgrade gremlin! Have a nice warm drink.

    Happened to me too.

    Thought I’d take the opportunity to thank you for doing what you do and tell you howe much joy it brings to me and mine.

    Happy Christmas!

    Barbie

    • robives December 16, 2009 at 3:59 pm

      Thanks Barbie, Your kind

      Thanks Barbie, Your kind words are just what I need after the day I’ve had. That and the warm drink you suggested.

      Rob

  • Arhylda December 16, 2009 at 4:33 pm

    Thanks for all of your hard

    Thanks for all of your hard work, Rob! I figured you’d figure it out for us eventually.

    • robives December 16, 2009 at 5:11 pm

      Thank you Arhylada! Hopefully

      Thank you Arhylada! Hopefully all sorted out – until the next tech problem! Its all good fun 🙂

      Rob

  • bywater December 16, 2009 at 7:14 pm

    You’re doing a GREAT job,

    You’re doing a GREAT job, Rob. You got to the problem and solved it so fast it makes my head spin. Ooooooo there’s a model for you. A logic goat whose head spins instead of nods.

    Ruth

    😉

     

    • Molly Lee December 17, 2009 at 3:56 am

       Rob, I just have to say I

       Rob, I just have to say I appreciate all that you do on this site!

       

      Don’t stress out, have a big cup of eggnog and know that your fans are very, very understanding….

      • randolph kim December 18, 2009 at 4:30 am

        Good job sorting out the

        Good job sorting out the problem in a short time!

Comments are closed.